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Customer Comments |
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Some Comments from Satisfied Customers
We would like to
inform you of our satisfaction with your tech support staff. They called us back quickly and resolved our
problem. Our client in turn was very
happy as they were under heavy pressure from a state agency to finish some
cross sections. Thank you for your
excellent staff!
Greg Bridgman.
To whom it may
concern: We have decided to upgrade our
drawing software from R14 version of AutoCAD to release 2000 from the full
service retailer, CVIS. We have
purchased your products in the past and have had excellent product support,
knowledge and troubleshooting.
Bill O’Donnell, P.E., Mgr. Engineer
Jeremiah was
great. I was able to get back on line with minimum outage
Kevin Kayse
The technician was
very helpful and patient. Thank you for
your professional service and “customer service is #1” attitude. Will was
extremely professional and knowledgeable, and it is a pleasure working with
your company! . I look forward to
working with you in the future.
Tim Wren
I have been
associated with AutoCAD for 15 years, and I have never had the support I am
receiving from your staff. I am just now
being introduced to the architectural AC package, and without your support, I
would probably have chosen a different avenue.
Your attention and patience makes the process that much easier. Customer service has something to be desired
these days, and it is nice to see someone cares to take the time to see your
product working the way it should.
Doug Broquist
Dear Sirs: I would like to express my appreciation for
the tech support your company offers.
Jeremiah has been of great assistance, not only with A2K and LDD2, but
also with the operating system and different settings. Again, thanks CVIS and Jeremiah.
Joe Butler, Sr
Designer
I have used many
help desks… CVIS is one of the best! Philip should be noted for his commitment
and performance in dealing with technical problems that I have called or
e-mailed to the Help Desk. I have always received top quality service from your
Help Desk. All the techs that work the Help Desk have done a "GREAT"
job. Thank you.
Al Dongon
Jane:
Thank you for the
wonderful assistance this morning. It is
nice to still see that some companies remember that customer service is still
important!
Rob Ney
DeWitt:
I met with your
sales rep last week and I was very impressed with him and your service
“mindset”. Frankly, I asked for price
quotes from several AutoCAD sellers and you were the only ones that bothered to
come out here and meet me and ask what my problems were and how you could
help. My number one concern is having
dealer support, and you guys seem to have that same concern. As soon as I get the clearance from NY I will
be in touch.
Dale Echnoz
Jerry: This is a letter for a big and well-deserved
Thank You to both Ted and your tech support dept. I had a customer who needed a prompt answer
and Ted and I have developed a relationship where he is able to contact me via
email for any special information he may need.
The time had come for Ted to repay the favor and he did so with no
questions asked. He forwarded me to the
tech that was able to answer a very simple question about AEC tools and it’s
migration into the 2000 lineup. Since our entire product development team was
at an offsite meeting, your tech was able to give me an answer that was able to
make a very satisfied customer. This is
the type of teamwork that Autodesk has always envisioned and strive to maintain
with our resellers and I think that CVIS has delivered this tenfold. I wish all of your continued success and look
forward to continued service and communications on both of our parts.
Joel Chappell, Autodesk
Hi
Jane. I just wanted to tell you how much I like
your AutoCAD software. The install was a snap, the software operates
flawlessly. Learning AutoCAD is fairly easy using the help files and desktop
assistant. This is the first AutoCAD
software I really enjoy using.
Ralph Hewitt
Thank you for your
prompt telephone calls and emails to solve the problem that we had while
installing the new CAD 2002. After
obtaining help from Phil, the problem was solved and the new CD was installed
properly. We are very impressed with
your real technical assistance program.
There was no long waiting, no going in circles. We got help right away and your follow up
service was excellent! From a happy
customer,
Hilda Ma
This note to tell
you that I was very pleased with the courteous, friendly and knowledgeable help
I received from your Tech Dept, and Phil, in particular. He wanted to fix my problem, and persisted
until he found a solution. I was so
impressed that I sent a message to Autodesk. They should be proud to know that
this reseller of their product is good, courteous, and friendly and knows what
he is doing. I really like the way that
you do business.
Daniel Goltz
One of our
clients, Dave, told another potential client that he had used the Technical
Department 3 to 4 times and the service was excellent. He mentioned that he
called in and left a message of what the problem was and that they got back to
him within one hour, usually shorter. That clinched the sale. In speaking with
Dave today, he mentioned the problems he used to have with files before the
upgrade. Now he doesn’t have those problems. It convinced Booker. They upgraded all five seats that they are
running. KUDOS for the
tech department. They have helped close a sale again.
Keep it up!
Once again, Great
Job!!!
Justin Connolly
Your response and
the actions of other personnel were direct, prompt, and simple. My contact with
your technical support gave me back the "Express Tools" I lost when
installing ACAD 2002, and the reply to my call came on
the same day. These are qualities I like in a company.
Donald Kint
I just wanted to thank
you for all the fine help you have been giving me in the last two months. The jump to AutoCAD and AutoCAD Land
Development would have been insurmountable without it. You have an ability to communicate clearly,
and it is obvious that you thoroughly know the software. You have been patient with me, and I very
much appreciate that. I will be loading
2000 on my computer soon, and I would be dreading it, except I know I can count
on you and your co-workers to ease the transition. Keep up the good work. I will be calling soon.
Polly Fukuhara
Mr. Jackson:
I want to bring to
your attention the assistance provided to me by your tech support dept. I have been very distressed by the lack of
local instruction offered to support AutoCAD 2000, Architectural desktop
Release 2 which I purchased through CVIS.
My telephone conversation with your tech this past Friday got me
started. She was patient, courteous and
provided me with access to the program in a clear and concise manner. This instruction is and was sorely
needed. I also spoke with another tech
in your company who gave me information on instructional material, which has
been helpful and he too was courteous and helpful! Thought you might like to know.
Neil Perlmutter,
AIA
Juanita: Thank you very much for your great tech
support today. You saved me a lot of work by helping me to recover and fix my
files. Excellent
service. Thanks again!
Gerald Gibbons
I just want to
really appreciate all the hard work and heart that you put into the AutoCAD presentation,
I learned so many things I was overwhelmed with knowledge. Thank you and good luck.
Francisco Corona
To Whom It May
Concern: We would like to do business
with Central Visual Information Systems because I have done business with them
in the past. They have great technical
support and knowledge of surveying.
Thank you!
Brian Gillooly
I have been having
problems with my plotting settings for several days. I called your technical support dept. The tech was extremely helpful in walking me
through all my problems and provided me with great service. Thank you very much!
Tomas Echeverria
Mr. Thompson: We first became involved with CVIS though
contacts in
Steven
Kirk, CAD Administrator
ATTENTION: DR
WILLIAM RICE & JANE
I WANT TO WRITE THIS NOTE TO YOU TO EXPRESS MY
APPRECIATION FOR THE EXTENDED HELP YOUR FIRM GAVE MY CAD MANGER, DAVID, THIS
MORNING. I HAVE HAD NOTHING BUT
FRUSTRATION WITH MY HP 220 PLOTTER SINCE I UPGRADED TO AUTOCAD 2000. I HAVE HAD A NUMBER OF VENDORS ADVISE US ON TRYING TO GET THE PLOTTER TO PLOT, WITH NO
SUCESS. WHAT WE FINALLY DID, WAS SAVE A
DRAWING T R14 AND THEN PLOTTED...AND EVEN THEN IT WAS NOT A VERY GOOD QUALITY
AND SLOW. THIS MORNING, PHIL, IN THE
TECH SUPPORT DEPARTMENT, WITH GREAT PATIENCE VIA PHONE WITH DAVID SOLVED OUR
PROBLEM. . OUR PLOTS ARE NOW OF THE QUALITY THEY SHOULD BE.
I ASURE YOU THAT
WHEN I DECIDE TO UPGRADE MY SOFTWARE, PLOTTER OR PRINTERS, I WILL CALL YOUR
FIRM FIRST THING DUE TO THE SEVICE YOUR FIRM EXTENDED TO US AT THIS TIME. ONCE AGAIN THANK YOU AND WOULD YOU PLEASE SAY
THANK YOU TO PHIL
L. COOPER
Subject: Company
Selects AutoDesk VAR
Everyone:
After careful
review of your proposals, presentations, and references, we have selected CVIS
to serve as the AutoDesk VAR for the I&T West
Coast.
We were quite
impressed with the technical expertise of both organizations and appreciate
your participation in our selection process. The key deciding factors for us
were size of organization, extent of product support, and extent of purchase
commitments.
Our West Coast CAD
operations are extensive. This year and in the future we hope to augment our
own IS technical support with that of a VAR. Breadth of coverage, initiative in
meeting our needs, and significant savings are very important to our business.
I will be calling
you both this afternoon to answer any questions you might have. Again, thank
you both.
We are assigning
our AutoDesk product seats to CVIS. I understand that you have the necessary
details to formalize this transaction. Please let me know if there is anything
you need from us.
Christine Tchalakian
I just wanted to
let your office know what great customer service your help desk has! I put in a request for information regarding
a problem I am having with the new software we purchased from you. Although I have not had time to actually go
in and fix the problem (due to heavy work load), your office had an answer that
very day. Then someone from your office
called (twice actually), to make sure that I did not have any problems. It is very nice to see a company who takes
customer care so seriously. Thank you
very much!
Randy Shucker.
Will and Jay did a
great job! My problem was out of Will’s
expertise, and mind, but I am VERY satisfied with the time lapse from when I
placed my ticket to my first call from your tech dept (just about an hour) and
to the enormous amount of time and energy your techs put into trying to solve
my problems.
Sarina
Your staff has
been very helpful each time I have called.
They are proactive in following through.
You have THE best and most courteous tech service I have dealt with
anywhere. Thank you!
We are grateful
for help in solving a perplexing situation with one of my drafters file. The Tech solved the problem quickly, and it
did the job splendidly. Again. our sincere thanks to your
very knowledgeable staff at the Help Desk.
Sara Armstrong
My thanks to Jerry
and also to Phil for their prompt helpful answers to my questions!
Luyen Vu
I think this is a
great service!
Richard Merriman
Phil and Will,
your service Techs were extremely helpful.
We remain satisfied and loyal customers of CVIS!
Gary Stites
Our IS tech told
us we needed to re-image the computer to fix the problem. While I suppose this would have worked, your
technician saved us a lot of time and trouble.
Thanks!!!
Roy Colbert
I want to take a
few minutes to express what a pleasure it is t have Ted as our Sales
Representative. Ted always goes the
extra mile for us when we purchase new software or upgrades to our existing
licenses. Ted also calls before any
price increases which saves us money. In today’s market it’s hard to find sales
representatives that take care of their customers this well.
We had another
local vendor approach us for our AutoCAD business, but because of the
outstanding service that Ted has provided we turned the other vendor down. Keep up the outstanding work and continue to
employ quality people like Ted.
Norm Buus,
Engineering Dept.
Your tech support
is awesome! Response times are almost always under an hour. Techs are well trained and seem happy to
help. I’ve already said so, but you guys
are great!
Gerald McDaniel
Bonnie got back to
us very fast, with the right answer!
Nate Schnidler
Dealing with your
company has been a bright spot!
George Youdeem
I will definitely
continue to purchase CAD products from CVIS.
Please do put me on your mailing list for products and services you
provide. My home address is attached.
Michael Caravetto
I was formerly CAD
Manager of the
Kit Perry
In my opinion, the
CVIS tech support department has managed to gain return customers solely based
on their excellent customer service and knowledge base. The tech support has the most efficient way
of handling problems.
Brandon Bonas
I just wanted to
say thanks once again for your help!!!
Steve Ekmekji
My company had been dealing with this issue for several
months now, without a solution. A
separate design department had upgraded to DE 2.1 and AutoCAD 2000, before we
did. They went through the whole process
of trying to resolve this problem without success, for a long time. They ended up using an alternative, working
in AutoCAD R14, since no solution could be found. Meanwhile, our department began the process
of testing the DE2.1 software. That
release of DE 2.1 was full of bugs and errors.
We had several offices that initially installed the software, downgrade
back to the previous release. The
company that creates
DE, immediately worked to fix all of this with the proposed
release of DE2.2. About a couple of weeks ago, we began testing the DE 2.2
software. It was such a substantial
improvement that the distribution of the software to the other offices was
approved. (That was scheduled to begin
this week.) A couple of days later,
other offices were calling to report that they were experiencing the same
problem. What is amazing is that in
one day you were able to find the answer to what has been an issue with us for
so long. Now we are able to recover
valuable drawing files that would have been costly and time consuming to
recreate.
THANK YOU =)
Dee Luu
I got more out of your class than any others I’ve
taken. You can quote me! I truly recommend your class to any of my
co-workers who need CAD training. You
guys are awesome – I’m having a lot of fun using CAD now and hope that
our organization will send more your way.
Jamie and I will always back CVIS!
Have a great day.
Cheryl Scott
Thank you for continuing to research this issue until a
final resolution was found. The answer
to this issue will help resolve other irritating problems we were having.
Fred Boyd
I had a fairly esoteric issue. It took a bit to get me up to speed, but Phil
did and it worked out well.
Kevin Kayse
Thank you all for your prompt and professional service,
from reception through follow-up
Comments: Fixed the problem, many thanks!
Tim Barr
Dear CVIS: Just
wanted to write to let you know that I really appreciated your employee,
Nathan, giving up most of his lunch hour yesterday to help me with a software
problem I was experiencing.
With employees that personally sacrifice their time like
Nathan, your business will certainly continue to do well. You’ll certainly have my business in future
years! Thanks again.
Richard Arias
Bonnie was great and very helpful, knowledgeable and
courteous. I was impressed with the
callbacks and very quick initial response.
I appreciated that when the first solution didn’t work, she continued to
try different things until it finally did work.
Thank you.
Shelby Hanson
Nice job!! We’re back in business…. Thanks! All Help Desks should operate like CVIS!!
Jay Butler
It is refreshing in this day and age to find people and a
company that really cares about their customers. I am sure that CVIS will
succeed and flourish as long as they continue to employ people of this nature.
The technician was excellent and very helpful.
I was pleased with his persistence to solve issues for me.
Ed Harrell
CVIS personnel were attentive and helpful in trying to
resolve this problem. I appreciate CVIS
arranging conference calls and attempting to resolve this problem.
Richard Shepherd
Excellent help!
Thank you.
Luis Sanchez
I’m surprised at how quickly CVIS helped me to resolve my
problem! Thank you so much.
Vivien Tso
You guys/girls are A. OK in my book. The solution/workaround appears to be
satisfactory. In the near future I will
be purchasing.
Eric Ybarrondo
The timely and patient responses of your
company to my questions and problems has been outstanding! I certainly have good reason to continue my
relationship with CVIS and to recommend the company to others. I have wrestled with paper space and this is
the first time I got it to work. Thanks
for your patient help. A simple step by
step tutorial similar to what you took me through yesterday is what I
needed. You and your company both
deserve a pat on the back. You may share
this note freely.
Don Kint
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