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CVIS Technical Services is a division of CVIS,
Inc. committed to providing high quality technical services to architectural
and engineering organizations. Our goal as an We offer state of the art technical support with your purchase of any Autodesk software (excluding Autodesk Retail Products like AutoCAD LT). If you confront a problem, we help you get it working and help you keep it that way using the best technology, methods and practices available today. Our support staff are all certified technicians. All are regularly trained in the applications and hardware we support, communication skills, and technical problem solving methods. We offer a very comprehensive set of support alternatives here at CVIS. If you need immediate training in a specific application task, you can call CVIS Helpdesk to get training over the phone at a reasonable price. |
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CVIS Help Desk
If you need a Help Desk account, contact the Help Desk
administrator at 1-800-511-8020
New Help Desk Options!
We employ the world’s best technology to provide you with Help Desk. We’ve
improved our method of providing technical support. We base this decision strictly on
client care. It actually costs
us more to provide support this way.
After we’ve created a Help Desk account, our customers can log their own
tickets into the system.
For subscription customers your technical support options have now been
improved through the CVIS web site by logging your support request directly
to the Autodesk Subscription Support System.
This insures your technical issue gets both CVIS attention as well as
logging the issue into the Autodesk support system, providing improved
response capability as well as a broader range of technical resources to
address your issue. CVIS
technical staff will be daily monitoring the Autodesk Subscription Support
System. CVIS technicians will be available for
support issues requiring more in depth review and response by coordinating
with the Autodesk support teams. |
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Why Help Desk?
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o Good customer service o Can’t lose notes, or get lost in the voice mail system o Never forget the problems, they are in front of us until they’re resolved o Each event is traced by an electronic ‘paper’ trail o We can see how many times the client has called and how many times the tech has called the client o Client has access 24 hours a day from any computer with an internet connection o Multiple technicians can quickly check the queues and respond, rather than the client waiting for a particular technician to become available |
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CVIS Phone Training
You need some immediate application training help! Training is different than Technical Support. Training means you need to know how to get something done in the application and don’t know how or you are having problems because you don’t know what is going wrong with your current approach.
You can call and request Phone Training. We charge a reasonable hourly fee for this service that is based on the complexity of your training issues. We respond to Phone Training requests on a first come, first served basis and technician availability.
Call and ask to talk to the Help Desk administrator to schedule Phone Training.
CVIS Events
We regularly offer Training Events at various locations. Check out our Events and Training Schedule. Call the Training Services Manager to get training now.
CVIS Application Training
We regularly offer Training in Autodesk applications and more. Check out our Events and Training Schedule. Call the Training Services Manager to get training now.
CVIS Implementation Services
CVIS provides you and your firm with consulting, training, and in-depth Implementation Services to help get the software producing for you faster. You can also use Implementation Services to improve your existing production and design process and make it more profitable. Check out our Technical Services pages from an overview and details on Implementation Services and other ways to make your investment pay off.
What People are Saying About Help Desk
I just wanted to let your office know what great customer service your help desk has. I put in a request for information regarding a problem I am having with new software we purchased from CVIS. Although I have not had time to actually go in and fix the problem (due to heavy work load), your office had an answer that very day. Then someone from your office called (twice actually) to make sure that I did not have any problems. It is very nice to see a company who takes customer care so seriously.
Randy
Shuker
Your response and
the actions of other personnel were direct, prompt, and simple. My contact with
your technical support gave me back the "Express Tools" I lost when installing
ACAD 2002, and the reply to my call came on the same day. These are qualities I
like in a company.
Donald Kint
I would like to
express my gratitude for the help I received from your company and specifically
from Will, one of your telephone technicians.
I work for a residential architectural design firm based in
Unfortunately,
for us, this happened just after
I spent about two
hours that evening on the phone with Will, trying different solutions to fix our
problem. We finally figured out what
the problem was and the best solution to fix it. I am the network administrator for my
company, and my AutoCAD knowledge is limited.
Without your help, we would have lost quite a bit of time and work. Once again, I appreciate all of the support
that I received from CVIS. I will
definitely keep your company in mind of future services!
Kelly Smith,
Network Administrator.
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Contact Us
support@cvis.com
Visit Us cvis.com |